Mediavine Presented with Two Awards at Google Certified Publishing Partner Summit 2019
CSAT Award winners are selected based on the results of the annual GCPP Publisher Satisfaction Study. In 2019, more than 1,300 Mediavine publishers rated Mediavine with a 98 percent overall satisfaction score, with scores in the high 90s for areas such as “having friendly/approachable staff,” “being transparent/trustworthy” and “resolving inquiries in a timely manner.”
“At Mediavine, our commitment to our customers is unrivaled because we are the customer,” said Johnson. “We not only want to help our publishers create sustainable businesses, we want them to enjoy the process as well. That means giving our staff the tools, support, and authority to make decisions that are in the best interest of our customers, first and foremost. It means devoting extensive resources to make sure that everyone gets the best service that we have to offer, and also that our staff is happy, prepared and determined to make every interaction and issue as easy and pleasant as it possibly can be. Receiving the CSAT Award is further confirmation that placing such an emphasis on customer care is what’s best for our company.”
The Highest Health Score Award is presented based on Google’s internal metrics of partner performance, which include revenue, growth, quality of inventory and adoption of industry standards.
“Mediavine has been committed to both customer satisfaction and advertiser performance since the day we decided to enter this space,” added Mediavine CEO and Co-founder Eric Hochberger. “We’re excited for the year to come and the many new products and features that will improve upon these priorities and our overall goals.”
To learn more about the Google Certified Publishing Partner Program, visit www.google.com/ads/publisher/partners/.Share this page